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KarMel's Kraft Supplies

Subscription Details

1) What are Lush Subscriptions?
2) How do I join Lush Subscriptions?
3) What will happen after I join Lush Subscriptions?
Lush Subscriptions shipment schedule
Lush Subscriptions billing schedule
Lush Subscriptions email notifications
4) How do I make changes to Lush Subscriptions shipments?
Change order date
Skip a replenishment order
Change shipment frequency
Cancel subscription
5) How do I make changes to My Subscription account's information?
Change shipping address
Change billing address
Change credit card details
6) What is the difference between the 'My Next Order' and 'My Subscription' tabs?
7) What type of payment method do Lush Subscriptions accept?


1) What is Lush Subscriptions?
Lush Subscriptions is a convenient online service that ensures you never go without your favorite products. You specify which LUSH products you'd like and how often you want to receive them, and we send them to you automatically! You will never run out of the shampoos, bath bombs and shower gels you use and rely on every day.

You always have complete control over your deliveries and will receive pre-shipment emails before we place orders. You can change your delivery frequency and quantity in the 'My Subscriptions' link in your subscription started email. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date. You can cancel at any time. Normal shipping fees apply.

2) How do I join Subscriptions?
Joining the program is simple - it can be done while browsing a product page or while reviewing items in the shopping cart. To join, just select the Subscriptions option for the products you want, choose a delivery frequency ranging from 1 to 6 months, and check out as normal. We take care of the rest.

3) What will happen after I join Subscriptions?
After you join Subscriptions, you will receive an email confirming your subscription. This email will include a link to access ' Subscriptions', a tab in the 'My ' section of the website, where you can manage subscriptions, future orders and additional account information. You can access the 'My Subscriptions' tab at any time by signing into the website with your Account and selecting the 'My Account' link in the top right of any page on the website. You can sign into your account by clicking on the 'Log In' link in the top right corner of any page of the website

We will place your Subscriptions orders automatically based on your selected frequency, and you will only be billed on the day the order is shipped (normal shipping fees apply). Prior to each order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order places successfully.

4) How do I make changes to Subscriptions shipments?
Once you've joined, Subscriptions is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Subscriptions'. You can access the 'My Subscriptions' tab at any time by signing into the Lushusa.com website with your Lush Account. You can sign into your account by clicking on the 'Log In' link in the top right corner of any page of the website. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:
To change your next order date, please visit the 'My Next Order' tab under 'My Subscriptions' in the My Lush section of and click the 'Change' link near the next order date. Please select the new date for your order. This will change the order date for the entire order.
Skip a delivery:
To skip an order, visit the 'My Next Order' tab under 'My Subscriptions' in the My Lush section of and click the 'Skip Delivery' link near the next order date to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for a subscription item, visit the 'My Subscriptions' tab in the My Lush section of . On this tab, the current delivery frequency is displayed next to each subscription item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the item you would like to modify, and select your next desired frequency from the pull down menu.
Remove an item from an upcoming order:
To remove an item from an upcoming subscription order, please visit the 'My Next Order' tab under 'My Subscriptions' after logging into the 'My Lush' section of . Click the 'Remove' link under the item quantity. You will be prompted to confirm this action.
Cancel subscription:
To cancel a subscription, visit the 'My Subscriptions' tab after logging into the 'My Lush' section of and click the 'Deactivate' link under the subscription you'd like to cancel. You'll be prompted to confirm this action and indicate your reason for cancelling. We appreciate any valuable feedback you can provide regarding your cancellation. Once you've chosen 'I want to Cancel', your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this. You can reactivate your subscription by clicking the 'Reactivate' link in the 'My Subscriptions' tab.
Please allow up to 24 hours for any modifications or cancellations to be processed.

5) How do I make changes to My Subscription account's information?
To review or modify your account information, visit the 'My Subscriptions' section of the My Account Section. If you do not have an account, refer to the link in your subscription started email. You can change your shipping address, billing address or payment information for an individual order or at the subscription item level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.
To make updates to account information at the individual order level, select the 'My Next Order' tab. On this tab, respective Subscriptions account information is included below each order summary in the 'Account Information for this Order' bottom section. These changes will only be applied to the individual order and will not be referenced for future orders.
To change shipping address, please click the 'Change' link next to the current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address.
To change billing address, please click the 'Change' link next to the current billing address. This will prompt a pop-up window where you will be able to enter your new billing address.
To change payment information, please click the 'Change' link next to the current payment info. This will prompt a pop-up window where you will be able to enter your new payment information.

To make account updates for all future orders, you will need to make modifications at the subscription item level, which can be done on the 'My Subscriptions' tab. On this tab, click the 'more changes' link next to the subscription item you would like to update. The current Subscriptions account information will be displayed below the individual subscription item.

To change shipping address for all future orders, please click the 'Change' link next to current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address
To change billing address, please click the 'Change' link next to the current billing address. This will prompt a pop-up window where you will be able to enter your new billing address.
To change payment information, please click the 'Change' link next to the current payment info. This will prompt a pop-up window where you will be able to enter your new payment information.
Please allow up to 24 hours for modifications or cancellations to be processed.

6) What is the difference between the 'My Next Order' and 'My Subscription' tabs?
The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Subscriptions if the items have the same order date, shipping address, billing address, and payment information.

In contrast, the 'My Subscriptions' tab displays individual items and all associated details for that individual subscription. This includes the next order date, delivery frequency, quantity, shipping address, billing address, payment information, and email reminder timing.

All subscriptions will be charged to your default card once they ship.

7) What type of payment method do Subscriptions accept?
We accept all major credit cards for Subscriptions.